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The USPS estimates an average of 4-6% of direct mail, or 150 million pieces, from the Healthcare industry are Undeliverable as Addressed (UAA). In addition to being a major source of both wasted budget dollars, private health information sent through the mail to unauthorized persons violates HIPAA laws, leaving plans and their service providers vulnerable to fines and reputational damage.

PreSmart’s healthcare-dedicated HealthResolve division understands that UAA mail is particularly concerning during Medicare’s Annual Notification of Change (ANOC) mailings and Annual Enrollment Period (AEP), when members rely on timely delivery of enrollment kits, ID cards, and plan updates. By correcting and validating address data before mailing, PreSmart ensures these critical communications reach the right members on time.

PreSmart HealthResolve offers payers a scalable approach to ensuring communication accuracy across large, diverse member populations. In addition, we support healthcare organizations meet CMS 5-Star Quality Rating System requirements by identifying and correcting undeliverable member addresses before critical mail is sent. Improved deliverability directly affects bonus payments.

PreSmart HealthResolve supports:

• Payers
• TPAs (Third-Party Administrators)
• Hospital Networks
• PBMs (Pharmacy Benefits Managers)
• Workers Comp
• EAPs (Employee Assistance Programs)